Abstract

Auguste RAKOTONDRANAIVO, Isabelle KLEIN, Jean-Pierre GRANDHAYE

Abstract: In France, health organizations are being completely restructured and have become an emerging research subject. They can be assimilated to “health care” and services production systems. The evaluation and improvement of their performance constitute a priority but raise methodological difficulties. The classical management methods and tools used in health sector require improvement and multidisciplinary approaches. This paper proposes an approach currently used in industrial sector but unfamiliar in that of health organizations. It refers to a process modelling and a maturity model, CMMI. We describe the concepts and applications achieved within two health organizations in order to analyze their feasibility and relevance. This approach introduces an interesting perspective to self-evaluation and benchmarking in the health sector.

Keywords: Performance evaluation, Process modelling, Maturity model, CMMI, Health organization

Year : 2012
Issue : 4
Volume : 4

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